Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Design-Rite Corporation, doing business as DesignRight.ai ("Company," "we," "us," or "our"), governing your access to and use of our website at https://designright.ai, our subscriber portal at https://portal.designright.ai, and any related services, applications, tools, or features (collectively, the "Services").

By accessing or using our Services, creating an account, or clicking to accept these Terms, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our Services.

IMPORTANT: These Terms contain an arbitration clause and class action waiver (Section 16). Please read these provisions carefully as they affect your legal rights.

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the Services under applicable law
• If using on behalf of a business entity, have the authority to bind that entity to these Terms

By using our Services, you represent and warrant that you meet all eligibility requirements.

3. Description of Services

DesignRight.ai provides an AI-powered software platform designed for security system integrators and low-voltage contractors. Our Services include, but are not limited to:

• Security System Design Tools: AI-assisted estimation, equipment selection, and system design
• Proposal Generation: Automated creation of professional proposals and scope of work documents
• Project Management: Pipeline management, client tracking, and workflow automation
• AI Assistants: Conversational AI tools for project intake and refinement
• Knowledge Base: Access to industry resources, product databases, and training materials

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

4. Account Registration and Security

4.1 Account Creation

To access certain features, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password confidential and secure
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities under your account

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We recommend enabling multi-factor authentication when available. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised.

5. Subscription Plans and Fees

5.1 Subscription Tiers

We offer multiple subscription tiers (Starter, Professional, Enterprise) with varying features and usage limits. Current pricing and feature details are available on our website. We reserve the right to modify pricing with 30 days' notice to existing subscribers.

5.2 Billing and Payment

• Subscriptions are billed in advance on a monthly or annual basis
• Payment is due at the time of subscription and each renewal period
• All fees are non-refundable except as expressly stated in these Terms or required by law
• You authorize us to charge your designated payment method for all fees owed
• Payment processing is handled securely by Stripe

5.3 Free Trials

We may offer free trial periods for certain subscription tiers. At the end of a free trial:

• Your subscription will automatically convert to a paid subscription unless cancelled
• Your payment method will be charged the applicable subscription fee
• You may cancel at any time during the trial period without charge

5.4 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel through your account settings or by contacting support@designright.ai.

5.5 Refund Policy

Due to the digital nature of our Services, we generally do not offer refunds for subscription fees already paid. However, we may consider refund requests on a case-by-case basis for extenuating circumstances within 7 days of initial purchase. Contact support@designright.ai for refund inquiries.

6. Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these Terms. You shall NOT:

6.1 Prohibited Activities

• Violate any applicable local, state, national, or international law or regulation
• Infringe upon the intellectual property rights of others
• Transmit any malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the integrity or performance of the Services
• Use automated scripts, bots, or scrapers to access the Services without authorization
• Circumvent or disable any security features or access controls
• Resell, sublicense, or redistribute the Services without authorization
• Use the Services to send unsolicited communications (spam)
• Impersonate any person or entity or misrepresent your affiliation

6.2 AI Usage Guidelines

• AI-generated content is provided as a starting point and should be reviewed before use
• You are responsible for verifying the accuracy of AI-generated estimates and recommendations
• Do not input sensitive personal information of third parties without proper consent
• AI outputs are not a substitute for professional engineering judgment or licensed professional services

6.3 AI-Generated Content Disclaimer

You expressly acknowledge and agree that:

• AI Outputs Are Not Final: All AI-generated content represents preliminary suggestions, not verified facts or professional recommendations. You MUST review, verify, and approve all outputs before use in any business context.
• Pricing Is Estimated: Equipment pricing, labor costs, and project totals are estimates based on available data and may not reflect current market prices, regional variations, or vendor-specific pricing. Final pricing must be verified with actual suppliers and distributors.
• Compliance Flags Are Indicators: When our AI detects potential compliance requirements (DSA, prevailing wage, NDAA, licensing, etc.), these are indicators that suggest further review may be needed—not definitive legal determinations. You must verify all compliance requirements with the issuing authority, legal counsel, or appropriate regulatory body.
• Device Counts Are Estimates: Quantities extracted from drawings, specifications, or AI analysis are best-effort estimates. Field verification and professional takeoffs are required before bid submission.
• Professional Judgment Required: AI-generated content does not replace the judgment of licensed professionals including engineers, architects, contractors, attorneys, or certified technicians. Critical decisions must involve appropriate professional review.
• You Bear Full Responsibility: By using AI-generated content in proposals, bids, designs, or client deliverables, you assume full responsibility for verifying accuracy and fitness for purpose. Design-Rite Corporation shall not be liable for any errors, omissions, or consequences arising from unverified AI outputs.

The inclusion of "Requires Confirmation" flags, confidence scores, and source citations in our AI outputs is intended to assist—not replace—your professional review process.

6.4 Rate Limits and Fair Use

We may impose rate limits and usage restrictions to ensure fair access for all users. Excessive usage that impacts service quality may result in temporary or permanent restrictions. Specific rate limits by subscription tier are detailed in our Service Level Agreement.

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Services, including all content, features, functionality, software, code, designs, text, graphics, logos, and trademarks, are owned by Design-Rite Corporation and are protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes, subject to these Terms.

7.2 Your Content

You retain ownership of all content you create, upload, or input into the Services ("User Content"). By using the Services, you grant us a limited license to:

• Store, process, and display your User Content to provide the Services
• Use anonymized and aggregated data to improve our Services and AI models
• Create backups for data protection purposes

7.3 Output Ownership

Subject to the rights of underlying content providers and these Terms, you own the outputs generated by our AI tools based on your inputs (proposals, estimates, reports). However, we retain ownership of our proprietary algorithms, templates, and methodologies used to generate such outputs.

7.4 Feedback

Any feedback, suggestions, or ideas you provide regarding the Services ("Feedback") become our property. We may use Feedback for any purpose without obligation or compensation to you.

8. Third-Party Services and Content

Our Services may integrate with or contain links to third-party services, including:

• Payment processing (Stripe)
• AI providers (OpenAI, Anthropic, Google)
• Mapping services (Google Maps)
• Authentication providers

These third-party services are governed by their own terms and privacy policies. We are not responsible for the practices or content of third-party services. Your use of third-party services is at your own risk.

9. Disclaimers

9.2 No Professional Advice

Our Services provide tools and AI-generated content for informational and productivity purposes only. The Services do NOT constitute:

• Professional engineering or architectural advice
• Licensed contractor services
• Legal, tax, or financial advice
• Certification of compliance with any codes, standards, or regulations

You are solely responsible for ensuring that your security system designs comply with all applicable codes, standards, and regulations. We recommend consulting with licensed professionals before implementing any security system design.

9.3 AI Limitations

AI-generated content may contain errors, inaccuracies, or omissions. We do not guarantee the accuracy, completeness, or reliability of AI outputs. You are responsible for reviewing and verifying all AI-generated content before use.

9.4 Availability

We do not guarantee that the Services will be uninterrupted, error-free, or available at all times. We may perform scheduled or unscheduled maintenance that temporarily affects availability. For paid subscribers, uptime commitments and service credits are detailed in our Service Level Agreement.

10. Limitation of Liability

AGGREGATE LIABILITY CAP: Our total liability to you for any claims arising from or related to these Terms or the Services shall not exceed the greater of: (a) the amounts you paid to us in the twelve (12) months preceding the claim, or (b) one hundred dollars ($100 USD).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Design-Rite Corporation and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Services
• Your User Content
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Any security system you design, install, or operate using our Services
• Any claims by your clients or end-users related to your use of our Services

12. Termination

12.1 Termination by You

You may terminate your account at any time by:

• Canceling your subscription through your account settings
• Contacting support@designright.ai with a termination request

Upon termination, your access to paid features will continue until the end of your current billing period. No refunds will be provided for unused portions of a subscription.

12.2 Termination by Us

We may suspend or terminate your account immediately, without prior notice, if:

• You violate these Terms or any applicable law
• Your payment method fails and is not remedied within 7 days
• We reasonably believe your account has been compromised
• Your use of the Services poses a security risk
• We are required to do so by law

12.3 Effect of Termination

Upon termination:

• Your right to access the Services will immediately cease
• You may request an export of your data within 30 days of termination
• We may delete your User Content after a reasonable retention period
• Provisions that by their nature should survive (including Sections 7, 9, 10, 11, 16) will survive termination

13. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by ourPrivacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to our collection and use of your information as described in the Privacy Policy.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the "Effective Date" at the top of this page
• For material changes, we will provide notice via email or prominent website notice at least 30 days before the changes take effect
• Your continued use of the Services after the effective date constitutes acceptance of the modified Terms

If you do not agree to the modified Terms, you must stop using the Services and cancel your subscription.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Subject to Section 16 (Dispute Resolution), any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Delaware, and you consent to the personal jurisdiction and venue of such courts.

16. Dispute Resolution and Arbitration

16.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us at legal@designright.ai and attempt to resolve the dispute informally for at least 30 days.

16.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute arising from these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Delaware or, at your election, may be conducted via telephone, video conference, or written submissions.

16.3 Class Action Waiver

YOU AND DESIGN-RITE CORPORATION AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

16.4 Exceptions

Notwithstanding the above, either party may:

• Seek injunctive or other equitable relief in any court of competent jurisdiction
• Bring claims in small claims court if eligible

16.5 Opt-Out

You may opt out of the arbitration and class action waiver provisions by sending written notice to legal@designright.ai within 30 days of first accepting these Terms. Your notice must include your name, address, email, and a clear statement that you wish to opt out.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Design-Rite Corporation regarding the Services.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

17.4 Assignment

You may not assign or transfer these Terms or your rights without our prior written consent. We may assign these Terms without restriction.

17.5 Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or government actions.

18. Contact Information

For questions about these Terms of Service, please contact us: